Riders

Are You a New Rider?

 Find your shuttle’s homepage.

Each route has its own dedicated page, where you can see schedule and fare information, map out the shuttle’s stops, purchase tickets (if applicable), view a map and video of the station pickup location, track your shuttle and watch for route-specific shuttle notifications. See our List of Routes to find the page for your particular shuttle route.

 Find your shuttle.

Our Rider App offers integrated shuttle tracking and real-time alerts. So, you can monitor your shuttle’s movement, or the App can notify you automatically when your shuttle is approaching. If you’re riding one of our shared services, you’ll recognize your shuttle from a distance by the bright green GRID branding and digital destination sign.

 Not sure which route to take?

Check out our interactive Service Area Map, where you can look for the stop closest to where you’re trying to go. Our routes also show up on google maps when you select the transit icon. If you’re still having trouble planning your trip, feel free to contact us.

 Stay informed.

Beyond downloading our Rider App and checking the orange “Updates & Alerts” box on the page for your particular shuttle route, be sure to sign up for email notifications.

 Give us feedback.

We want to hear from you! On our Contact page, you’ll find forms for submitting Rider Feedback and for nominating your driver to be recognized as our Driver of the Month, as well as general contact information and our Lost & Found form.

 Are you a cyclist?

The GRID-branded shuttles used on our shared services are equipped with bike racks. Planning on using this feature? Check out the instructions ahead of time.

 Can’t say goodbye to your car?

Check out our Commuter Calculator to determine how much money (and CO2 emissions!) you’d save by taking an alternative commute like one of our shuttles.

 We offer more than just shuttles.

Commuters of all modes should check out our Resources page to see some of our other programs and services from which they might benefit—like our Emergency Ride Home program, our Live Traffic Cameras, or Bicycle Safety and Repair clinics.

Sign Up for Rider Alerts

For which route(s) would you like to receive occasional shuttle alerts and advisories, e.g. weather-related cancellations, holiday service changes, or major alterations to the schedule?

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Would you like to receive occasional emails with helpful information for commuters, e.g. updates about road construction projects, resources for alternative commuting, or invitations to community and non-profit events near your workplace?

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Rider App

You now have access to a new Rider App (made by Tripshot), which will allow you to plan your trip, track your shuttle, and receive alerts specific to your route and preferred departures as push notifications and/or text messages.

Over the next few months, we will be shifting away from using Twitter for real-time updates—which means that you will no longer have to scroll through our Twitter feed to find the notifications that are applicable to your shuttle. Instead, you will only receive the notifications that you actually need, texted or pushed directly to you.

We will also continue to communicate with you through email and through the Updates & Alerts box on your shuttle’s dedicated page.

Service Area Map

All of the stops currently served by 128 Business Council are shown below.
Click on any stop icon for address, member company, and route information.
The dedicated page for each route also displays a route-specific version of this map.

Rider FAQs

The following are some of the most common questions we’re asked by riders. If you have a question not addressed here, please contact us.

General Information

Tickets, Fares and Membership

Riding 128BC Shuttles

Delays Due to Weather or Traffic Conditions