Riders

Are You a New Rider?

 Not sure which route to take?

Check out our Service Area Map. Our routes also show up on Google Maps when you select the transit icon. If you’re still having trouble planning your trip, feel free to contact us.

 Find your route’s homepage.

Each route has its own dedicated webpage where you can see schedule & fare information, the route’s stops, and a map & video of the station pickup location; track your shuttle; and watch for route-specific service notifications. See our List of Routes to find the page for your particular shuttle route.

 Download the app.

Our rider app (Tripshot) offers mobile ticketing, integrated shuttle tracking, and real-time alerts. Using the app, you can monitor your shuttle’s movement or the app can notify you automatically when your shuttle is approaching.

 Familiarize yourself with our Policies & Procedures.

We all have a part to play in order to ensure a superior commuting experience for everyone. Learn about what to expect at your stop and on the shuttle by reviewing our Rider Policies & Procedures. This info is also repeated on every route’s homepage and on the back of your printable shuttle schedule.

 Stay informed.

Beyond using our rider app and checking the orange “Updates & Alerts” box on the page for your particular shuttle route, be sure to sign up for route-specific email notifications.

 Are you a cyclist?

Great! All GRID-branded buses used on our shared services are equipped with bike racks. Planning on bringing your bike? Check out the instructions ahead of time by clicking this link. Also read about our other bike-related resources here.

 Give us feedback.

We want to hear from you! On our Contact page, you’ll find forms for submitting Rider Feedback and for nominating your driver to be recognized as our Driver of the Month, as well as general contact information and our Lost & Found form.

 We offer more than shuttles.

Commuters of all modes should check out our Resources page for other programs & services from which they might benefit—like our Emergency Ride Home program or bicycling programing.

 Can’t say goodbye to commuting by car?

Check out our Commuter Calculator to determine how much money (and CO2 emissions) you’d save by taking an alternative commute like one of our shuttles to work.

Email Sign Up

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For which route(s) would you like to receive occasional shuttle alerts and advisories, e.g. weather-related cancellations, holiday service changes, or major alterations to the schedule?

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Would you like to receive occasional emails with helpful information for commuters, e.g. updates about road construction projects, resources for alternative commuting, or invitations to community and non-profit events near your workplace?

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Mobile App

Our mobile rider app (Tripshot) allows you to pay & board via mobile ticketing, plan your trip, track your bus, and receive push notification alerts specific to your route and even specific to your preferred departures. We will also continue to communicate with you through email and through the Updates & Alerts box on your shuttle’s dedicated webpage.

Illustrated instructions are provided below.

Policies & Procedures


Contact us 24+ hours in advance if you need a wheelchair-accessible vehicle.

Stay home if you are sick for the sake of everyone’s health and wellbeing. Public transit is, by its nature, a shared space.

Unless required by current federal or state mandate, masks are not required but are strongly encouraged. Please be respectful of others’ mask choices.

Arrive at your shuttle stop 5+ minutes before the scheduled departure time. Give yourself plenty of time so that you don’t have to rush. Shuttles will not wait for late riders.

Double-check your approaching shuttle’s destination sign before attempting to board.

Do not approach the bus until the driver opens the door. Once the driver opens the door, approach the bus one at a time, and exercise patience to avoid crowding.

Quickly and safely take a seat after informing the driver of your destination.

Do not put personal belongings on seats when those seats are needed by fellow riders.

Do not adjust marked vent windows. These should remain cracked for ventilation.

Use headphones when listening to audio.

Minimize conversations on the shuttle and in shuttle waiting areas, especially over your mobile phone. Riders around you may wish to work or engage in other quiet activities.

Do not eat on the shuttle.

Do not use foul language. Foul language and/or inappropriate behavior will not be tolerated and may result in permanent loss of shuttle privileges.

Do not bring pets. Only registered services animals are allowed due to space and allergy concerns.

Treat the driver and other passengers with courtesy and respect.

Rider FAQs

The following are some of the most Frequently Asked Questions we receive from riders. If you have a question not addressed here, please contact us.

 

 General Information

 

 Riding 128BC Shuttles

 

 Delays Due to Weather or Traffic Conditions

 

 Mobile Ticketing

 

 Fares & Membership

Paratransit Service

Accessible Shuttles

Need to make an accessible trip? Contact us at least 24 hours in advance so that we can ensure that one of our accessible (lift-equipped) vehicles is available for your trip.

THE RIDE

Individuals with paratransit needs in the Metro-Boston area may be eligible to use THE RIDE, a door-to-door, shared-ride transportation service operated by the MBTA for those who cannot use fixed-route transit due to physical, mental, or cognitive disability. Please visit the MBTA Accessibility site for more details regarding the MBTA’s accessibility guides and services.

If you require paratransit services beyond the service region of  THE RIDE, please visit the Massachusetts Executive Office of Health and Human Services (EOHHS) site for more details regarding providers throughout the state.

128BC’s Nondiscrimination Policy

128 Business Council abides by Title VI of the Civil Rights Act of 1964, which prohibits discrimination based upon race, color or national origin.

To read more about our Title VI nondiscrimination policy or to file a complaint regarding an alleged violation of nondiscrimination obligations, click here. Any such complaint should be made in writing and filed with 128 Business Council’s Title VI Program Manager within 180 days of the date of the occurrence.

You are also welcome to contact us directly if you have questions about our policies or would like to discuss an occurrence. Please ask for our Title VI Program Manager.