Riders

Are You a New Rider?

 Not sure which route to take?

Check out our interactive Service Area Map, where you can look for the stop closest to where you’re trying to go. Our routes also show up on Google Maps when you select the transit icon. If you’re still having trouble planning your trip, feel free to contact us.

 Find your route’s homepage.

Each route has its own dedicated webpage, where you can see schedule and fare information, map out the shuttle’s stops, purchase tickets (if applicable), view a map and video of the station pickup location, track your shuttle, and watch for route-specific service notifications. See our List of Routes to find the webpage for your particular shuttle route.

 Track your bus.

Our rider app (Tripshot) offers integrated shuttle tracking and real-time alerts. You can monitor your shuttle’s movement, or the app can notify you automatically when your shuttle is approaching. If you’re riding one of our shared services, you’ll recognize your shuttle from a distance by the bright green GRID branding, as well as the digital destination sign.

 Stay informed.

Beyond using our rider app and checking the orange “Updates & Alerts” box on the page for your particular shuttle route, be sure to sign up for email notifications.

 Give us feedback.

We want to hear from you! On our Contact page, you’ll find forms for submitting Rider Feedback and for nominating your driver to be recognized as our Driver of the Month, as well as general contact information and our Lost & Found form.

 Are you a cyclist?

Great! The GRID-branded buses used on our shared services are equipped with bike racks, as is the CityPoint Shuttle. Planning on bringing your bike? Check out the instructions ahead of time.

 Can’t say goodbye to commuting by car?

Check out our Commuter Calculator to determine how much money (and CO2 emissions) you’d save by taking an alternative commute like one of our shuttles to work.

 We offer more than shuttles.

Commuters of all modes should check out our Resources page to see some of our other programs and services from which they might benefit—like our Emergency Ride Home program, our Live Traffic Cameras, or Bicycle Safety and Repair clinics.

Email Sign Up

For which route(s) would you like to receive occasional shuttle alerts and advisories, e.g. weather-related cancellations, holiday service changes, or major alterations to the schedule?

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Would you like to receive occasional emails with helpful information for commuters, e.g. updates about road construction projects, resources for alternative commuting, or invitations to community and non-profit events near your workplace?

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Mobile App

You have access to a Tripshot, our rider app, which allows you to plan your trip, track your bus, and receive push notification alerts specific to your route and preferred departures.

We will also continue to communicate with you through email and through the Updates & Alerts box on your shuttle’s dedicated webpage.

Service Area Map

All of the stops currently served by 128 Business Council are shown below.
Click on any stop icon for address, member company, and route information.
The dedicated page for each route also displays a route-specific version of this map.

Rider FAQs

The following are some of the most Frequently Asked Questions we receive from riders. If you have a question not addressed here, please contact us.

General Information

Tickets, Fares and Membership

Riding 128BC Shuttles

Delays Due to Weather or Traffic Conditions

Policies & Procedures

Effective Date: November 1, 2018 

The following applies to all 128 Business Council shuttles. Please check your specific shuttle route’s dedicated webpage for any route-specific policies or exceptions. If you have any questions about these policies & procedures, please contact us.

  Do arrive at your shuttle stop 5+ minutes before the scheduled departure time. All scheduled pick-up times are approximate, and shuttles will not wait for late riders.
  Do have your exact fare, ticket, ID, and/or sticker ready to show the driver (as applicable).
  Do tell the driver if you forgot any of the above.
  Do inform your driver of your destination when boarding in the morning. The shuttle will only make necessary stops in the morning. Therefore, morning arrival times are approximate, and also depend upon traffic and weather conditions. In most cases, resulting arrival times will be slightly earlier than shown on the timetable.
  Do quickly and safely take a seat after you have displayed your ID card, sticker and/or paid your fare.
  Do contact us 24+ hours in advance if you need a wheelchair-accessible vehicle.
  Do treat the driver and other passengers with courtesy and respect.
  Don’t use foul language. Foul language and/or inappropriate behavior will not be tolerated and may result in permanent loss of shuttle privileges.
  Don’t bring pets. Only registered services animals are allowed due to space and allergy concerns.
  Don’t be late. Plan to arrive at your boarding stop 5+ minutes before the scheduled departure.
  Don’t listen to audio without headphones.
  Don’t put personal belongings on seats when those seats are needed by fellow riders.