Are You a New Rider?

 Familiarize yourself with our Safe Shuttle Protocols.

Every aspect of our service—from our cleaning procedures to the physical layout of our shuttles to the structure of our schedules—has changed in response to the SARS-CoV-2/COVID-19 crisis. Learn about what to expect at the station and on the shuttle, and about what we need from you.

 Not sure which route to take?

Check out our interactive Service Area Map, where you can look for the stop closest to where you’re trying to go. Our routes also show up on Google Maps when you select the transit icon. If you’re still having trouble planning your trip, feel free to contact us.

 Find your route’s homepage.

Each route has its own dedicated webpage, where you can see schedule and fare information, map out the shuttle’s stops, view a map and video of the station pickup location, track your shuttle, and watch for route-specific service notifications. See our List of Routes to find the webpage for your particular shuttle route.

 Download the app.

Our rider app (Tripshot) offers mobile ticketing, integrated shuttle tracking, and real-time alerts. Using the app, you can monitor your shuttle’s movement or the app can notify you automatically when your shuttle is approaching. (You can also recognize your shuttle from a distance by the bright green GRID branding, as well as the digital destination sign.)

 Stay informed.

Beyond using our rider app and checking the orange “Updates & Alerts” box on the page for your particular shuttle route, be sure to sign up for email notifications.

 Give us feedback.

We want to hear from you! On our Contact page, you’ll find forms for submitting Rider Feedback and for nominating your driver to be recognized as our Driver of the Month, as well as general contact information and our Lost & Found form.

 Are you a cyclist?

Great! The GRID-branded buses used on our shared services are equipped with bike racks, as is the CityPoint Shuttle. Planning on bringing your bike? Check out the instructions ahead of time.

 Can’t say goodbye to commuting by car?

Check out our Commuter Calculator to determine how much money (and CO2 emissions) you’d save by taking an alternative commute like one of our shuttles to work.

 We offer more than shuttles.

Commuters of all modes should check out our Resources page to see some of our other programs and services from which they might benefit—like our Emergency Ride Home program or Bicycle Safety and Repair clinics.

Email Sign Up

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For which route(s) would you like to receive occasional shuttle alerts and advisories, e.g. weather-related cancellations, holiday service changes, or major alterations to the schedule?

Would you like to receive occasional emails with helpful information for commuters, e.g. updates about road construction projects, resources for alternative commuting, or invitations to community and non-profit events near your workplace?


Mobile App

Our mobile rider app (Tripshot) allows you to pay & board via mobile ticketing, plan your trip, track your bus, and receive push notification alerts specific to your route and even specific to your preferred departures. We will also continue to communicate with you through email and through the Updates & Alerts box on your shuttle’s dedicated webpage.

Illustrated instructions are provided below.

Policies & Procedures

Effective Date: July 6, 2021.

  Do arrive at your shuttle stop 5+ minutes before the scheduled departure time. All scheduled pick-up times are approximate, and shuttles will not wait for late riders.
  Do contact us 24+ hours in advance if you need a wheelchair-accessible vehicle.
  Do quickly and safely take a seat after informing the driver of your destination.
  Do treat the driver and other passengers with courtesy and respect.
  Don’t use foul language. Foul language and/or inappropriate behavior will not be tolerated and may result in permanent loss of shuttle privileges.
  Don’t bring pets. Only registered services animals are allowed due to space and allergy concerns.
  Don’t listen to audio without headphones.
  Don’t put personal belongings on seats when those seats are needed by fellow riders.
  Do carefully review our Rider Protocols and other Safe Shuttle Protocols specifically in response to the SARS-CoV-2/COVID-19 crisis.
  Do check for additional Safe Shuttle Protocols specific to your shuttle route.

Rider FAQs

The following are some of the most Frequently Asked Questions we receive from riders. If you have a question not addressed here, please contact us.

General Information

Riding 128BC Shuttles

Delays Due to Weather or Traffic Conditions

Mobile Ticketing

Fares & Membership

Paratransit Service

Accessible Shuttles

Need to make an accessible trip? Contact us at least 24 hours in advance so that we can ensure that one of our accessible (lift-equipped) vehicles is available for your trip.


Individuals with paratransit needs in the Metro-Boston area may be eligible to use THE RIDE, a door-to-door, shared-ride transportation service operated by the MBTA for those who cannot use fixed-route transit due to physical, mental, or cognitive disability. Please visit the MBTA Accessibility site for more details regarding the MBTA’s accessibility guides and services.

If you require paratransit services beyond the service region of  THE RIDE, please visit the Massachusetts Executive Office of Health and Human Services (EOHHS) site for more details regarding providers throughout the state.

128BC’s Nondiscrimination Policy

128 Business Council abides by Title VI of the Civil Rights Act of 1964, which prohibits discrimination based upon race, color or national origin.

To read more about our Title VI nondiscrimination policy or to file a complaint regarding an alleged violation of nondiscrimination obligations, click here. Any such complaint should be made in writing and filed with 128 Business Council’s Title VI Program Manager within 180 days of the date of the occurrence.

You are also welcome to contact us directly if you have questions about our policies or would like to discuss an occurrence. Please ask for our Title VI Program Manager.