Are You a New Rider?

 Not sure which route to take?

Check out our service area map and all-system stop list. Our routes also show up on Google Maps when you select the transit icon. If you’re still having trouble planning your trip, feel free to contact us.

 Find your route’s homepage.

Each route has its own dedicated webpage where you can see schedule & fare information, the route’s stops, and a map & video of the station pickup location; track your shuttle; and watch for route-specific service notifications. See our List of Routes to find the page for your particular shuttle route.

 Check if you’re eligible for reduced (member) fares.

If you are affiliated with a 128BC member organization (through your employer, or through your or your employer’s property owner), then you are eligible to ride at a reduced rate. Ask your property manager, facilities manager, or human resources department. Or contact us.

If you are eligible, in most cases, a representative from your organization must add your name & email address to their list of approved riders. If you have not received instructions from your organization about being approved, contact us.

 Download the app before your first ride.

Our rider app (Tripshot) allows you to pay your fare with the least amount of hassle and at the lowest possible cost. Plus, the app allows you to track your shuttle and set up departure-specific alerts.

If you are eligible for reduced (member) fares, set up the app using the same email address you submitted for inclusion on your organization’s list of approved riders. If you’ve already been approved and created your Tripshot account, allow one (1) business day for your reduced fare status to take effect.

 Familiarize yourself with our Policies & Procedures.

We all have a part to play in order to ensure a superior commuting experience for everyone. Learn about what to expect at your stop and on the shuttle by reviewing our Rider Policies & Procedures. This info is also repeated on every route’s homepage and on the back of your printable shuttle schedule.

 Stay informed.

Beyond using our rider app and checking the orange “Updates & Alerts” box on the page for your particular shuttle route, be sure to sign up for route-specific email notifications.

 Are you a cyclist?

Great! All GRID-branded buses used on our shared services are equipped with bike racks. Planning on bringing your bike? Check out the instructions ahead of time by clicking this link. Also read about our other bike-related resources here.

 Give us feedback.

We want to hear from you! On our Contact page, you’ll find forms for submitting Rider Feedback and for nominating your driver to be recognized as our Driver of the Month, as well as our our Lost & Found form and general contact information.

Email Sign Up

IMPORTANT! Please select your shuttle route(s). If you leave this field blank, you will not receive any route-specific emails.

Mobile App

Our mobile rider app (Tripshot) allows you to pay & board via mobile ticketing, plan your trip, track your bus, and receive push notification alerts specific to your route and even specific to your preferred departures. We will also continue to communicate with you through email and through the Updates & Alerts box on your shuttle’s dedicated webpage.

Illustrated instructions are provided below.

Policies & Procedures

   Arrive at your shuttle stop 5+ minutes before the scheduled departure time. Shuttles will not wait for late riders.

Inform the driver of your destination as you board. Driver will skip unneeded stops.

   Do not put personal belongings on seats when those seats are needed by fellow riders.

   Minimize conversations on the shuttle and use headphones when listening to audio.

   Do not eat on the shuttle and do not use foul language.

   Do not bring pets. Only services animals are allowed on the shuttle due to space & allergy concerns.

   Treat the driver & other passengers with courtesy & respect.

Rider FAQs

The following are some of the most Frequently Asked Questions we receive from riders. If you have a question not addressed here, please contact us.


 General Information


 Riding 128BC Shuttles


 Delays Due to Weather or Traffic Conditions


 Mobile Ticketing


 Fares & Membership

Paratransit Service

Accessible Shuttles

Need to make an accessible trip? Contact us at least 24 hours in advance so that we can ensure that one of our accessible (lift-equipped) vehicles is available for your trip.


Individuals with paratransit needs in the Metro-Boston area may be eligible to use THE RIDE, a door-to-door, shared-ride transportation service operated by the MBTA for those who cannot use fixed-route transit due to physical, mental, or cognitive disability. Please visit the MBTA Accessibility site for more details regarding the MBTA’s accessibility guides and services.

If you require paratransit services beyond the service region of  THE RIDE, please visit the Massachusetts Executive Office of Health and Human Services (EOHHS) site for more details regarding providers throughout the state.

128BC’s Nondiscrimination Policy

128 Business Council abides by Title VI of the Civil Rights Act of 1964, which prohibits discrimination based upon race, color or national origin.

To read more about our Title VI nondiscrimination policy or to file a complaint regarding an alleged violation of nondiscrimination obligations, click here. Any such complaint should be made in writing and filed with 128 Business Council’s Title VI Program Manager within 180 days of the date of the occurrence.

You are also welcome to contact us directly if you have questions about our policies or would like to discuss an occurrence. Please ask for our Title VI Program Manager.