Contact 128BC

Feel free to reach out to us if you’d like to become a member, if you’d like to ride one of our shuttles, or if you have questions of any kind. We are happy to help!

How to Contact Us

Phone: +1 (781) 890-0093, ext. 5
Fax: +1 (781) 890-4736
Find us on twitter

Or email a specific member of our team.

128BC Main Office Address

395 Totten Pond Road, Suite 302
Waltham, MA 02451

Request P.M. Pickup

Each afternoon/evening, 128 Business Council shuttles on multi-stop routes will only stop at those pickup sites for which riders have requested a pickup. Evening pickup requests can only be made for the current day between 5:00 A.M. EST and 12:00 P.M. EST. You do not need to use this form for A.M. travel.

Note: You cannot reserve more than one seat for a single evening. If you submit this request form multiple times in the same day, we will honor the last request submitted.

    Shuttle capacity has been reduced to increase distancing on board. If requests exceed this capacity, we will assign seats based on the order in which requests were received and may need to contact you about an alternate pickup time.

    We need your contact information to follow up with you about your pickup request.

    Shuttle Dispatch

    To speak with a shuttle dispatcher, dial +1 (781) 890-0093 and then, when prompted, press the number corresponding to your specific shuttle route:

    Alewife Routes A, B, C, D Press 1
    Cimpress Press 1
    CityPoint Press 2
    Vox on Two Press 1
    REV Bus — Hartwell Area Press 4
    Waltham Routes A & B Press 4
    Needham Press 3

    Lost & Found

    We are not responsible for items left on the shuttle
    but we will make a reasonable attempt to locate any lost items
    To report a lost item, please fill out the form below

      Rider Feedback

        Driver of the Month

        Submit the form below if you’d like to nominate your shuttle driver for Driver of the Month recognition!