Red Line Alert: Train service on the Red Line will be replaced with buses between Alewife and Kendall stations July 13 - July 28. More details regarding 128BC/Grid shuttle plans, MBTA replacement shuttle service, and alternative MBTA and bike route options can be found here.


Contact 128BC

Feel free to reach out to us if you’d like to become a member, if you’d like to ride one of our shuttles, or if you have questions of any kind. We are happy to help!

How to Contact Us

Phone: +1 (781) 890-0093, ext. 5
Fax: +1 (781) 890-4736
Find us on twitter

Or email a specific member of our team.

128BC Main Office Address

1077 Lexington St, Suite 200
Waltham, MA 02452

Shuttle Dispatch

To speak with a shuttle dispatcher, dial +1 (781) 890-0093 and then, when prompted, Press 1.

Lost & Found

We are not responsible for items left on the shuttle
but we will make a reasonable attempt to locate any lost items
To report a lost item, please fill out the form below

    Rider Feedback

      Driver of the Month

      Submit the form below if you’d like to nominate your shuttle driver for Driver of the Month recognition!