Fares & Tickets NEEDHAM

Only riders who are affiliated with a 128 Business Council member company (either because the member company is the rider’s employer or because the rider’s employer is a tenant of a member company) are eligible to ride on the reduced (member) fare.

If you are affiliated with a 128 Business Council member organization, there are two steps that must occur before you can ride at the reduced (member) rate:

1. First, create your Tripshot account. Whenever possible, use a work email that shows your organization’s domain name.
2. Second…
   • If your employer is a direct member of 128 Business Council, rather than your employer’s property manager: As long as you’ve created your Tripshot account using your corporate email address, you should* see the reduced (member) fare available as soon as the sign-up process has been completed.
   • If your employer’s property manager is a member of 128 Business Council, not your employer: Please contact your member representative to be added to their list of approved riders.* You must provide your member representative with the same email address you used to create your Tripshot account. If you haven’t received information from your organization about how to contact your member representative for approval, please email us. We will connect you!

*If you are charged the full (non-member) fare rate while you are waiting to be approved, or if you do not see the appropriate fare reflected in your Tripshot app for any other reason, please email us for further assistance. Member-affiliated riders who are charged incorrectly may be eligible for a Tripshot Wallet credit.

See our Rider FAQs, especially under the headers “Mobile Ticketing” and “Fares & Membership.” You can also download or print our Tripshot Quick Start Guide.