Check your schedule page for your route's temporary, limited schedule & route-specific rider protocols. Also please familiarize yourself with all of our Safe Shuttle Protocols.

COVID-19 Protocols – Alewife

General Protocols

  All 128BC/The Grid services will be fare-free until further notice. We are working on developing contact-free methods of fare payment that will be safe for our riders and operators.
  If telework is an option, consider staying home. We can work with your employer to develop an office-wide telework plan, as well as other health & safety protocols.
  If you are ill, definitely stay home. The Shuttle Attendant cannot assign a seat on the shuttle to anyone clearly displaying COVID-19 symptoms, including repeated coughing, difficulty breathing, blue lips or face, repeated shaking, or vomiting. You can find a complete list of symptoms associated with COVID-19 here.
  Wear a mask to protect those around you, including our drivers and other shuttle riders. You must wear a mask even if you feel healthy, as those with COVID-19 may experience little to no symptoms while still shedding infectious respiratory droplets.
  Make sure your mask fits properly. Your mask should fit snugly over the bridge of your nose and extend down under your chin, covering your mouth and nose completely. (What does a properly fitting mask look like?)
  Do not let your mask hang below your nose, and do not wear it around your neck. If you need to remove your mask, take it off completely and place it into a clean bag or container, isolated from other items. Improper use of a mask creates risk for cross-contamination.
  Do not eat or drink in the waiting area or on the shuttle, as this would require you to remove or compromise your mask.
  Wash your hands frequently throughout the day. Hand sanitizer is also available inside the entrance of each shuttle.

Morning Protocols

  Alewife riders do not need to request a ride in the morning. A seat will be assigned to you after you arrive at the station.
  Check in with the Shuttle Attendant as soon as you arrive at the boarding area. The Shuttle Attendant will ask for your destination, intended departure time, and initials in order to create each trip’s seat assignment list. (Where will I find the Shuttle Attendant?)
  Find a cone. Depending on your intended departure, the Shuttle Attendant will send you to the primary or secondary waiting area. In each area, you will find clearly demarcated waiting zones with cones placed at 6-foot intervals. Wait next to an unoccupied cone. (Where are the primary and secondary waiting areas?)
  Do not try to board early. Anyone who has visited a grocery store recently is doubtless aware of how challenging it is to maintain proper physical distancing when people are moving. Do your part by exercising patience.
  Board when called by the Shuttle Attendant. A few minutes prior to departure, the Shuttle Attendant will call you by your initials and assign you a specific seat for that trip. (What does the seating layout look like?)
  When invited by the Station Attendant, go straight to your assigned seat. If you are heading to the last stop, you will be asked to board first and assigned a seat at the back of the bus. If you are heading to the first stop, you will be asked to board last and assigned a seat at the front of the bus. (Need help visualizing these boarding patterns?)
  Do not stand up until it’s your turn to exit. We are working hard to maximize the space between riders and minimize riders having to pass one another in close quarters. Do your part by staying in your assigned seat and exercising patience when exiting the vehicle.
  Let the riders in front of you exit the bus first when the shuttle pulls into your stop. The rider in the highest numbered seat (closest to the front) should exit first.
  Allow more than 6 feet of space in the aisle when following others off the vehicle. (How far is 6 feet?)

Evening Protocols

  Do not forget to request a seat by 12:00 PM EST. Each afternoon/evening, shuttles will only stop at those sites for which riders have requested a pickup. Afternoon/evening pickup requests for the current day’s pickups can be made beginning at 5:00 AM EST.
  Arrive at least 5 minutes early to the shuttle waiting area. Give yourself plenty of time so that you don’t have to rush.
  Maintain at least a 6-foot distance from other waiting riders. For reference, six feet is a little more than the length of a bicycle and a little less than the length of a full-size bed. We can also work with your employer to demarcate 6-foot waiting areas as part of creating a worksite health & safety plan.
  Do not approach the bus until the driver opens the door. Once the driver opens the door, approach the bus one at a time, and exercise patience to avoid crowding other riders.
  Go immediately to the lowest-numbered available seat, as far to the back of the shuttle as possible. This will ensure that seats further forward are available to riders at later stops, eliminating the need for riders to pass one another in close quarters.
  Do not stand up until it’s your turn to exit. We are working hard to maximize the space between riders and minimize riders having to pass one another in close quarters. Do your part by staying in your seat and exercising patience when exiting the vehicle.
  Let the riders in front of you exit the bus first when the shuttle pulls into the station. The rider in the highest numbered seat (closest to the front) should exit first.
  Allow more than 6 feet of space in the aisle when following others off the vehicle.

Learn more about all of our Safe Shuttle protocols.