No, but we strongly recommend it. The app allows you to plan your trips, track your shuttle, and set up departure-specific alerts. And Tripshot Wallet allows you to pay your fare with the least amount of hassle and at the lowest possible cost since multi-ride passes are only available through the app.

Similarly, if you qualify for a reduced member fare through your employer, worksite, or other organizational affiliation, you are only able to access this reduced fare by downloading the app and setting up an account that can be approved by your organization.

Only riders who are affiliated with a 128 Business Council member company (either because the member company is the rider’s employer or because the rider’s employer is a tenant of a member company) are eligible to ride on the reduced (member) fare.

If you haven’t done so already, download the app and set up your account—preferably using a work email address. Then watch for information from your member organization on how to be added to their approved rider list.

If you have not heard from your member organization prior to the resumption of fare collection and do not know who the appropriate contact person is, please email 128bc@128bc.org. We will connect you with your member representative who can approve your access to reduced member fares.

See our Rider FAQs, especially under the headers “Mobile Ticketing” and “Fares & Membership.”