The following are some of the most Frequently Asked Questions we receive from riders. If you have a question not addressed here, please contact us.
Who operates the 128 Business Council shuttles?
How is 128 Business Council funded?
Riding 128BC Shuttles
What happens if I leave a personal item on the shuttle? Do you have a lost and found?
What happens if I take the shuttle to work in the morning, but have an emergency and have to leave midday when there is no shuttle available?
Can I ride from my work to the station in the morning and then from the station to my work in the afternoon?
Do I need to call ahead for an evening pickup?
Can I bring my dog on the shuttle?
Are your shuttles wheelchair accessible?
Delays Due to Weather or Traffic Conditions
How can I find out about delays due to weather or heavy traffic conditions?
What is the policy for winter storms?
How do I get approved for reduced member fares?
I downloaded the app and am trying to set up my account, but I didn’t get an email from Tripshot.
I am affiliated with a member organization, and I created my Tripshot account. Why can’t I purchase reduced fares yet?
I set up my Tripshot Wallet account. Should I go ahead and add funds and/or buy passes?
Why do my passes say “unactivated”? How do I activate them?
I closed my active ticket screen!
I purchased multi-ride passes at the full (non-member) price, but it turns out that I qualify for the reduced (member) price.
I purchased the wrong fare or used the wrong ticket!
Do I have to use the app to board the shuttle?
Do I have to set up an account in the app?
What if I still have old paper tickets?
What if I just really, really prefer to pay in cash?
Do I still need a shuttle member ID card?
My employer pays the full cost of my shuttle rides. Do I still need to set up the app?
Fares & Membership
How much does it cost to ride the shuttle, and how do I pay?
Do I need a special ticket or ID card to ride the shuttle?
How do I know if my company, residential community or office park is a member?
Can I ride the shuttle even if my company or community is not a member of 128BC?
Which MBTA stations do 128BC shuttles connect with?
What happens if I haven't set up mobile ticketing, forget my Shuttle ID card (Vox on Two only), or don't have cash for my fare?
I have a CharlieCard. Can I use it for my shuttle fare?