Note: All 128BC/The Grid services will be fare-free until further notice. We are working on developing contact-free methods of fare payment that will be safe for our riders and operators. This section will be updated soon to reflect new 128BC protocols in response to the SARS-CoV-2/COVID-19 crisis.
The following are some of the most Frequently Asked Questions we receive from riders. If you have a question not addressed here, please contact us.
Who operates the 128 Business Council shuttles?
How is 128 Business Council funded?
Tickets, Fares and Membership
How much does it cost to ride the shuttle, and how do I pay?
Do I need a special ticket or ID card to ride the shuttle?
How do I know if my company, residential community or office park is a member?
Can I ride the shuttle even if my company or community is not a member of 128BC?
Which MBTA stations do 128BC shuttles connect with?
What happens if I forget my Shuttle ID card or ticket, or don't have cash for my fare?
I’ve been riding the shuttle for a year, and I know my driver and they know me. Do I still have to show my Shuttle ID card every time I board?
I have a CharlieCard. Can I use it for my shuttle fare?
Riding 128BC Shuttles
What happens if I leave a personal item on the shuttle? Do you have a lost and found?
What happens if I take the shuttle to work in the morning, but have an emergency and have to leave midday when there is no shuttle available?
Can I ride from my work to the station in the morning and then from the station to my work in the afternoon?
Do I need to call ahead for an evening pickup?
Can I bring my dog on the shuttle?
Are your shuttles wheelchair accessible?
Delays Due to Weather or Traffic Conditions
How can I find out about delays due to weather or heavy traffic conditions?