Our mobile rider app (Tripshot) allows you to plan your trip, track your bus, and receive push notification alerts specific to your route and even specific to your preferred departures. We will also continue to communicate with you through email and through the Updates & Alerts box on your shuttle’s dedicated webpage.
Instructions with screen videos are provided below.
Downloading the app on iOS
Downloading the app on Android
Setting up the app
- Launch the app. Click “Choose public system” and then select “The Grid.”
- For full functionality, create an account—preferably with a work email address.
- After logging in, “allow” the app to access your current location and send you push notifications.
Planning a trip
- You can jump straight to trip planning from the “Explore” function, which is the default screen upon launching the app. Find a stop of interest, and then touch “From” or “To” at the bottom of the screen, depending upon whether you would like this to be your origin or destination. The app will automatically use your current location as the other point.
- You can also enter your origin or destination by:
- typing in any address;
- beginning to type the address of a 128BC shuttle stop and selecting from the options that pop up;
- scrolling through the complete list of stops;
- or selecting “Choose On Map” and finding your destination geographically.
- If you attempt to connect between two stops on different routes, the trip planner will tell you that “no route on a shuttle service could be found.”
- If either your origin or your destination is not a 128BC shuttle stop, your directions will include a walking, biking, or driving leg.
- You can select whether you would like the trip planner to rely upon walking, biking, or driving for non-shuttle legs by touching the settings icon directly below the origin/destination menu. (Note that there are maximum distances set by the app for walking and biking. As a result, you may encounter a “No route” message if the required walking or biking distance is too far.) From this screen, you can also select whether you would like to depart now, depart at a later date, or structure the trip around a particular arrival time.
- Click any of the displayed trip options to view a map and more detailed timetable.
- To save a trip between an origin and destination that you use frequently, touch the heart icon. (Note that you can only save trips directly from one 128BC stop to another, not trips that involve walking, biking, or driving legs.) You can access your saved trips by clicking the white heart at the top of the screen next to “Trip Planner.”
- You can also access the “Trip Planner” by clicking the road sign icon in the upper-right-hand corner of the screen.
Signing up for real-time notifications
- Notifications are set up directly from the Trip Planner.
- Touch the particular trip that you are interested in, and then swipe up to reveal the more detailed timetable.
- Click on the alarm clock icon in order to set a notification for that particular departure or arrival.
- You can then control:
- how late the shuttle needs to be in order to generate a notification;
- whether you want to be notified when the vehicle is approaching;
- whether you want to set the notification for a particular date or ‘subscribe’ to the notification on an ongoing basis;
- on which days of the week you would like to receive notifications;
- and whether you would like to receive the notification as a text message, a push notification through the app, or both.
- Be sure to click “Save.”
- You can view, edit, or delete the notifications that you’ve set up by selecting “Notifications” on the app’s sidebar.