Are You a New Rider?

 Familiarize yourself with our Safe Shuttle Protocols.

Every aspect of our service—from our cleaning procedures to the physical layout of our shuttles to the structure of our schedules—has changed in response to the SARS-CoV-2/COVID-19 crisis. Learn about what to expect at the station and on the shuttle, and about what we need from you.

 Not sure which route to take?

Check out our interactive Service Area Map, where you can look for the stop closest to where you’re trying to go. Our routes also show up on Google Maps when you select the transit icon. If you’re still having trouble planning your trip, feel free to contact us.

 Find your route’s homepage.

Each route has its own dedicated webpage, where you can see schedule and fare information, map out the shuttle’s stops, purchase tickets (if applicable), view a map and video of the station pickup location, track your shuttle, and watch for route-specific service notifications. See our List of Routes to find the webpage for your particular shuttle route.

 Track your bus.

Our rider app (Tripshot) offers integrated shuttle tracking and real-time alerts. You can monitor your shuttle’s movement, or the app can notify you automatically when your shuttle is approaching. If you’re riding one of our shared services, you’ll recognize your shuttle from a distance by the bright green GRID branding, as well as the digital destination sign.

 Stay informed.

Beyond using our rider app and checking the orange “Updates & Alerts” box on the page for your particular shuttle route, be sure to sign up for email notifications.

 Give us feedback.

We want to hear from you! On our Contact page, you’ll find forms for submitting Rider Feedback and for nominating your driver to be recognized as our Driver of the Month, as well as general contact information and our Lost & Found form.

 Are you a cyclist?

Great! The GRID-branded buses used on our shared services are equipped with bike racks, as is the CityPoint Shuttle. Planning on bringing your bike? Check out the instructions ahead of time.

 Can’t say goodbye to commuting by car?

Check out our Commuter Calculator to determine how much money (and CO2 emissions) you’d save by taking an alternative commute like one of our shuttles to work.

 We offer more than shuttles.

Commuters of all modes should check out our Resources page to see some of our other programs and services from which they might benefit—like our Emergency Ride Home program or Bicycle Safety and Repair clinics.