Are You a New Rider?

 Not sure which route to take?

Check out our service area map and all-system stop list. Our routes also show up on Google Maps when you select the transit icon. If you’re still having trouble planning your trip, feel free to contact us.

 Find your route’s homepage.

Each route has its own dedicated webpage where you can see schedule & fare information, the route’s stops, and a map & video of the station pickup location; track your shuttle; and watch for route-specific service notifications. See our List of Routes to find the page for your particular shuttle route.

 Check if you’re eligible for reduced (member) fares.

If you are affiliated with a 128BC member organization (through your employer, or through your or your employer’s property owner), then you are eligible to ride at a reduced rate. Ask your property manager, facilities manager, or human resources department. Or contact us.

If you are eligible, in most cases, a representative from your organization must add your name & email address to their list of approved riders. If you have not received instructions from your organization about being approved, contact us.

 Download the app before your first ride.

Our rider app (Tripshot) allows you to pay your fare with the least amount of hassle and at the lowest possible cost. Plus, the app allows you to track your shuttle and set up departure-specific alerts.

If you are eligible for reduced (member) fares, set up the app using the same email address you submitted for inclusion on your organization’s list of approved riders. If you’ve already been approved and created your Tripshot account, allow one (1) business day for your reduced fare status to take effect.

 Familiarize yourself with our Policies & Procedures.

We all have a part to play in order to ensure a superior commuting experience for everyone. Learn about what to expect at your stop and on the shuttle by reviewing our Rider Policies & Procedures. This info is also repeated on every route’s homepage and on the back of your printable shuttle schedule.

 Stay informed.

Beyond using our rider app and checking the orange “Updates & Alerts” box on the page for your particular shuttle route, be sure to sign up for route-specific email notifications.

 Are you a cyclist?

Great! All GRID-branded buses used on our shared services are equipped with bike racks. Planning on bringing your bike? Check out the instructions ahead of time by clicking this link. Also read about our other bike-related resources here.

 Give us feedback.

We want to hear from you! On our Contact page, you’ll find forms for submitting Rider Feedback and for nominating your driver to be recognized as our Driver of the Month, as well as our our Lost & Found form and general contact information.