Shuttle Operations & Technology Manager
Kevin J. Bernier is 128 Business Council’s Shuttle Operations & Technology Manager. He is the newest member of the team, having begun his time with the Council in February 2024.
At 128 Business Council, Kevin works alongside the rest of the Operations team to oversee the ten-route Grid shuttle system and its fleet; provides customer service support to both riders and member organizations; oversees the technology systems used by shuttle riders, drivers, and the Operations team; and gathers and analyzes performance data—including shuttle ridership, on-time performance, and fare collection. Kevin is continuing to improve his data analytics skills, which are essential for informed decision-making and the continued improvement of the Grid system.
Kevin’s personal passion for transportation stems from the everyday frustration of sitting in traffic while traveling to and from client meetings inaccessible by public transit. Recognizing the connection between these personal transportation challenges and the larger-scale needs of the companies with whom he was working, Kevin became increasingly interested in identifying better shared solutions—solutions that could genuinely reduce congestion, improve efficiency, and introduce more sustainable options into our shared transportation landscape.
He has experiences managing programs and relationships across multiple high-stakes industries, including transportation, workforce development, banking and finance. Specifically within the transportation sector, Kevin’s background includes both managing and collaborating with multiple Transportation Management Associations (TMAs) in the Greater Boston Area, where he honed his skills in developing and implementing effective strategies to enhance mobility. With an ever-growing understanding of the complexities of both urban and suburban transportation, Kevin has experience with both dedicated and shared shuttle programs serving last-mile and longer-distance needs, as well as fleet electrification.
A Massachusetts native, Kevin attended middle school in Boston, high school in Brockton, and then college at Fitchburg State University. He’s a regular volunteer with the Cradles to Crayons nonprofit, which fights children’s clothing insecurity throughout the Commonwealth and elsewhere in the nation; and assists with Thanksgiving at Pine Street Inn, where more than two thousand Thanksgiving meals are prepared and served annually for those who have lost their connection to home and family.