Shuttle Accessibility

Accessibility on The Grid at a glance: wheelchair lifts, service-animal rules, paratransit resources, and our commitment to nondiscrimination.
More Shuttle Info
Close-up of the wheelchair lift door on the side of a white Grid shuttle with green route graphics.

The Essentials

Icon of person with wheelchair, indicating all Grid shuttles have wheelchair lifts.

Yes—all vehicles across our shuttle system are equipped with wheelchair lifts.

Icon of a dog, indicating leashed service animals are welcome on all shuttles.

Yes—certified, leashed service animals are allowed on all Grid shuttles.

Fish bowl icon, indicating non-service pets are not allowed on shuttles.

No—we cannot allow non-certified pets due to space constraints & allergies.

Accessible MBTA Connections

Individuals with paratransit needs in the Metro-Boston area may be eligible to use THE RIDE—a door-to-door, shared-ride transportation service operated by the MBTA for those who cannot use fixed-route transit due to physical, mental, or cognitive disability. Please visit the MBTA Accessibility site for more details regarding the MBTA’s accessibility guides and services.

If you require paratransit services beyond the service region of THE RIDE, please visit the Massachusetts Executive Office of Health and Human Services (EOHHS) site for more details regarding providers throughout the state.

Our Nondiscrimination Policy

128 Business Council welcomes everyone. We abide by Title VI of the Civil Rights Act of 1964, which prohibits discrimination based on race, color, or national origin.

Learn more about our Title VI Nondiscrimination Policy—or file a complaint—on our policy page. Complaints must be submitted in writing within 180 days of the incident to our Title VI Program Manager, and we’re happy to help you with the process if you need assistance.

Have questions or want to talk with someone? Please contact us directly and ask for our Title VI Program Manager. We’re here to listen and help.

Alert

128BC/The Grid shuttles will not operate on Thu., Dec. 25–Fri., Dec. 26, 2025 nor Thu., Jan. 1–Fri., Jan. 2, 2026. Regular weekday service will run as usual on all other days during the holiday period.