Behind the Scenes: Meet Shuttle Dispatch

Ever wondered who’s on the other end when you call shuttle dispatch? (Dispatch is the operations team responsible for managing shuttle movements in real time.) When you call, you’re speaking with a real person at our vehicle yard—someone who is actively tracking all our shuttles and staying in direct contact with drivers.

You can call dispatch if your shuttle is late or if you have a time-sensitive issue related to locating or boarding your ride. They’re there to help keep things running smoothly!

To speak with a shuttle dispatcher, dial +1 (781) 890-0093 and press 1 when prompted. When calling, please provide your route and departure time (i.e., “the 7:50 A1 shuttle”). Shuttle dispatchers monitor many routes and drivers, so giving your specific trip details right away will help them assist you faster!