COVID-19 Protocols – Waltham B

General Protocols

Make sure to review our general rider protocols here.

Morning Protocols

  Waltham Route B riders do not need to request a ride in the morning. Just show up.
  Head to the shuttle stop located on Carter Street after you arrive at Waltham Center.
  Arrive to the shuttle stop at least 5 minutes early. Give yourself plenty of time so that you don’t have to rush.
  Wait for the shuttle next to one of the bright green distancing signs. Feel feel to move around as needed to avoid foot traffic on Carter Street, but return to one of these decals when you see your shuttle approaching.
  Do not approach the bus until the driver opens the door. Once the driver opens the door, approach the bus one at a time, and exercise patience to avoid crowding other riders.
  Inform the driver of your stop as you enter the vehicle.
  Unless instructed otherwise by the driver, go immediately to the lowest-numbered available seat, as far to the back of the shuttle as possible. This will ensure that seats further forward are available to riders boarding after you, reducing potential interactions or even collisions in the aisles.
  Do not tamper with the windows marked “cracked for health & safety protocols.” Specific windows must remain open to maximize air turnover.
  Let the riders in front of you exit the bus first when the shuttle pulls into your stop. The rider in the highest numbered seat (closest to the front) should exit first.
  Do not stand up until it’s your turn to exit. Please exercise patience by staying in your seat until it is your turn to exit the vehicle.
  Allow more than 6 feet of space in the aisle when following others off the vehicle.

Evening Protocols

  Do not forget to request a seat by 12:00 PM EST. Each afternoon/evening, shuttles will only stop at those sites for which riders have requested a pickup. Afternoon/evening pickup requests for the current day’s pickups can be made beginning at 5:00 AM EST.
  Arrive at least 5 minutes early to the shuttle waiting area. Give yourself plenty of time so that you don’t have to rush.
  Maintain at least a 6-foot distance from other waiting riders. For reference, six feet is a little more than the length of a bicycle and a little less than the length of a full-size bed. We can also work with your employer to demarcate 6-foot waiting areas as part of creating a worksite health & safety plan.
  Do not approach the bus until the driver opens the door. Once the driver opens the door, approach the bus one at a time, and exercise patience to avoid crowding other riders.
  Unless instructed otherwise by the driver, go immediately to the lowest-numbered available seat, as far to the back of the shuttle as possible. This will ensure that seats further forward are available to riders at later stops, eliminating the need for riders to pass one another in close quarters.
  Do not tamper with the windows marked “cracked for health & safety protocols.” Specific windows must remain open to maximize air turnover.
  Let the riders in front of you exit the bus first when the shuttle pulls into the station. The rider in the highest numbered seat (closest to the front) should exit first.
  Do not stand up until it’s your turn to exit. Please exercise patience by staying in your seat until it is your turn to exit the vehicle.
  Allow more than 6 feet of space in the aisle when following others off the vehicle.

Learn more about all of our Safe Shuttle protocols.