Check your schedule page for your route's temporary, limited schedule & route-specific rider protocols. Also please familiarize yourself with all of our Safe Shuttle Protocols.

COVID-19 Protocols – Vox on Two

General Protocols

  If telework is an option, consider staying home.
  If you are ill, definitely stay home. 128 Business Council cannot offer a seat on the shuttle to anyone clearly displaying COVID-19 symptoms, including repeated coughing, difficulty breathing, blue lips or face, repeated shaking, or vomiting. You can find a complete list of symptoms associated with COVID-19 here.
  Wear a mask to protect those around you, including our drivers and other shuttle riders. You must wear a mask even if you feel healthy, as those with COVID-19 may experience little to no symptoms while still shedding infectious respiratory droplets.
  Make sure your mask fits properly. Your mask should fit snugly over the bridge of your nose and extend down under your chin, covering your mouth and nose completely. (What does a properly fitting mask look like?)
  Do not let your mask hang below your nose, and do not wear it around your neck. If you need to remove your mask, take it off completely and place it into a clean bag or container, isolated from other items. Improper use of a mask creates risk for cross-contamination.
  Do not eat or drink in the waiting area or on the shuttle, as this would require you to remove or compromise your mask.
  Wash your hands frequently throughout the day. Hand sanitizer is also available inside the entrance of each shuttle.

Morning Protocols

  Vox on Two riders do not need to request a ride in the morning or evening.
  Arrive at least 5 minutes early to the shuttle waiting area. Give yourself plenty of time so that you don’t have to rush.
  In order to ride the shuttle, you need to show your red Vox on Two shuttle ID, which you can obtain from the Vox on Two management office.
  Maintain at least a 6-foot distance from other waiting riders. (How far is 6 feet?)
  Do not approach the bus until the driver opens the door. Once the driver opens the door, approach the bus one at a time, and exercise patience to avoid crowding other riders.
  Have your ID ready to show the driver before you enter the shuttle. If possible, free it of any coverings or encasements so your driver can more easily see it through the partition.
  Go immediately to the lowest-numbered available seat, as far to the back of the shuttle as possible. This will ensure that seats further forward are available to other riders without the need for riders to pass one another in close quarters. (What does the seating layout look like?)
  Do not stand up until it’s your turn to exit. We are working hard to maximize the space between riders and minimize riders having to pass one another in close quarters. Do your part by staying in your assigned seat and exercising patience when exiting the vehicle. (Need help visualizing these boarding patterns?)
  Let the riders in front of you exit the bus first when the shuttle pulls into the station. The rider in the highest numbered seat (closest to the front) should exit first.
  Allow more than 6 feet of space in the aisle when following others off the vehicle.

Evening Protocols

  Vox on Two riders do not need to request a ride in the morning or evening.
  In order to ride the shuttle, you need to show your red Vox on Two shuttle ID, which you can obtain from the Vox on Two management office.
  When you arrive at Alewife Station, find the bright green 6-foot distance sidewalk decals in the SECONDARY waiting area. Wait atop an unoccupied decal. (Where are the primary and secondary waiting areas?)
  Do not approach the bus until the driver opens the door. Once the driver opens the door, approach the bus one at a time, and exercise patience to avoid crowding other riders.
  Have your ID ready to show the driver before you enter the shuttle. If possible, free it of any coverings or encasements so your driver can more easily see it through the partition.
  Go immediately to the lowest-numbered available seat, as far to the back of the shuttle as possible. This will ensure that seats further forward are available to riders at later stops, eliminating the need for riders to pass one another in close quarters.
  Do not stand up until it’s your turn to exit. We are working hard to maximize the space between riders and minimize riders having to pass one another in close quarters. Do your part by staying in your seat and exercising patience when exiting the vehicle.
  Let the riders in front of you exit the bus first when the shuttle pulls into Vox on Two. The rider in the highest numbered seat (closest to the front) should exit first.
  Allow more than 6 feet of space in the aisle when following others off the vehicle.

Learn more about all of our Safe Shuttle protocols.