Check your schedule page for your route's current schedule & route-specific rider protocols. Also please familiarize yourself with all of our Safe Shuttle Protocols.

COVID-19 Protocols – Needham

General Protocols

Make sure to review our general rider protocols here.

Morning Protocols

  Needham Shuttle riders do not need to request a ride in the morning. Just show up.
  Head to the shuttle stop located on Walnut Street after you arrive at Newton Highlands. The boarding area is curbside in front of a small park.
  Allow more than 6ft of space between you and other waiting riders at all times, as well as between you and other members of the public. Since this may require you to move around along Walnut Street, we have not designated static waiting areas.
  Do not approach the bus until the driver opens the door. Once the driver opens the door, approach the bus one at a time, and exercise patience to avoid crowding other riders.
  Inform the driver of your stop as you enter the vehicle.
  Unless instructed otherwise by the driver, go immediately to the lowest-numbered available seat, as far to the back of the shuttle as possible. This will ensure that seats further forward are available to riders boarding after you, reducing potential interactions or even collisions in the aisles.
  Do not stand up until it’s your turn to exit. We are working hard to maximize the space between riders and minimize riders having to pass one another in close quarters. Do your part by staying in your assigned seat and exercising patience when exiting the vehicle.
  Allow more than 6 feet of space in the aisle when following others off the vehicle.

Evening Protocols

  Do not forget to request a seat by 12:00 PM EST. Each afternoon/evening, shuttles will only stop at those sites for which riders have requested a pickup. Afternoon/evening pickup requests for the current day’s pickups can be made beginning at 5:00 AM EST.
  Arrive at least 5 minutes early to the shuttle waiting area. Give yourself plenty of time so that you don’t have to rush.
  Maintain at least a 6-foot distance from other waiting riders. For reference, six feet is a little more than the length of a bicycle and a little less than the length of a full-size bed. We can also work with your employer to demarcate 6-foot waiting areas as part of creating a worksite health & safety plan.
  Do not approach the bus until the driver opens the door. Once the driver opens the door, approach the bus one at a time, and exercise patience to avoid crowding other riders.
  Unless instructed otherwise by the driver, go immediately to the lowest-numbered available seat, as far to the back of the shuttle as possible. This will ensure that seats further forward are available to riders at later stops, eliminating the need for riders to pass one another in close quarters.
  Do not stand up until it’s your turn to exit. We are working hard to maximize the space between riders and minimize riders having to pass one another in close quarters. Do your part by staying in your seat and exercising patience when exiting the vehicle.
  Let the riders in front of you exit the bus first when the shuttle pulls into the station. The rider in the highest numbered seat (closest to the front) should exit first.
  Allow more than 6 feet of space in the aisle when following others off the vehicle.

Learn more about all of our Safe Shuttle protocols.