Rider Policies & Procedures April 2022


Contact us 24+ hours in advance if you need a wheelchair-accessible vehicle.

Stay home if you are sick for the sake of everyone’s health and wellbeing. Public transit is, by its nature, a shared space.

Unless required by current federal or state mandate, masks are not required but are strongly encouraged. Please be respectful of others’ mask choices.

Arrive at your shuttle stop 5+ minutes before the scheduled departure time. Give yourself plenty of time so that you don’t have to rush. Shuttles will not wait for late riders.

Double-check your approaching shuttle’s destination sign before attempting to board.

Do not approach the bus until the driver opens the door. Once the driver opens the door, approach the bus one at a time, and exercise patience to avoid crowding.

Quickly and safely take a seat after informing the driver of your destination.

Do not put personal belongings on seats when those seats are needed by fellow riders.

Do not adjust marked vent windows. These should remain cracked for ventilation.

Use headphones when listening to audio.

Minimize conversations on the shuttle and in shuttle waiting areas, especially over your mobile phone. Riders around you may wish to work or engage in other quiet activities.

Do not eat on the shuttle.

Do not use foul language. Foul language and/or inappropriate behavior will not be tolerated and may result in permanent loss of shuttle privileges.

Do not bring pets. Only registered services animals are allowed due to space and allergy concerns.

Treat the driver and other passengers with courtesy and respect.