Check your schedule page for your route's temporary, limited schedule & route-specific rider protocols. Also please familiarize yourself with all of our Safe Shuttle Protocols.

Policies & Procedures – COVID-19 adjustments

Effective Date: June 8, 2020

  Do arrive at your shuttle stop 10+ minutes before the scheduled departure time. All scheduled pick-up times are approximate, and shuttles will not wait for late riders.
  Do contact us 24+ hours in advance if you need a wheelchair-accessible vehicle.
  Do treat the driver and other passengers with courtesy and respect.
  Don’t use foul language. Foul language and/or inappropriate behavior will not be tolerated and may result in permanent loss of shuttle privileges.
  Don’t bring pets. Only registered services animals are allowed due to space and allergy concerns.
  Don’t listen to audio without headphones.
  Do carefully review our Rider Protocols and other Safe Shuttle Protocols specifically in response to the SARS-CoV-2/COVID-19 crisis.
  Do check for additional Safe Shuttle Protocols specific to your shuttle route.